Legal
Terms of engagement
Terms of
engagement
Terms of engagement
How engagements run: confidentiality, fees, rescheduling and ending early.
How engagements run: confidentiality, fees, rescheduling and ending early.
How engagements run: confidentiality, fees, rescheduling and ending early.
contents
Last updated: 15.10.2026
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About the Coach
About the Coach
This website is operated by Iryna Klochko, an ICF Professional Certified Coach (PCC).
Email: klochkocoach@gmail.com
Website: https://little-network-705778.framer.app/
In these Terms & Conditions, “I”, “me” and “the Coach” refer to the person identified above. “You” and “the Client” refer to any person using this website or engaging my coaching services.
This website is operated by Iryna Klochko, an ICF Professional Certified Coach (PCC).
Email: klochkocoach@gmail.com
Website: https://little-network-705778.framer.app/
In these Terms & Conditions, “I”, “me” and “the Coach” refer to the person identified above. “You” and “the Client” refer to any person using this website or engaging my coaching services.
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Scope of These Terms
Scope of These Terms
These Terms & Conditions apply to your use of this website and provide general information about the terms on which I offer coaching services.
If you engage my coaching services, our collaboration will also be governed by a separate Coaching Agreement, agreed upon before coaching begins. That agreement sets out the specific arrangements for our work together, including the format and duration of coaching, fees, payment, cancellations and termination.
If there is a conflict between these Terms & Conditions and the Coaching Agreement concerning a specific coaching engagement, the Coaching Agreement will generally govern that engagement, subject to any mandatory applicable law.
These Terms & Conditions apply to your use of this website and provide general information about the terms on which I offer coaching services.
If you engage my coaching services, our collaboration will also be governed by a separate Coaching Agreement, agreed upon before coaching begins. That agreement sets out the specific arrangements for our work together, including the format and duration of coaching, fees, payment, cancellations and termination.
If there is a conflict between these Terms & Conditions and the Coaching Agreement concerning a specific coaching engagement, the Coaching Agreement will generally govern that engagement, subject to any mandatory applicable law.
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Coaching Services
Coaching Services
I offer individual life and career transition coaching online. Sessions are conducted via an agreed video-conferencing platform, unless we agree otherwise.
Coaching may support you in exploring life and career transitions, clarifying priorities, examining assumptions, considering options and developing realistic strategies for change.
The scope, format, frequency and duration of sessions will be agreed individually.
Any introductory or exploratory conversation is intended to help us determine whether coaching is appropriate for your needs. It does not constitute a commitment to enter into an ongoing coaching engagement.
I offer individual life and career transition coaching online. Sessions are conducted via an agreed video-conferencing platform, unless we agree otherwise.
Coaching may support you in exploring life and career transitions, clarifying priorities, examining assumptions, considering options and developing realistic strategies for change.
The scope, format, frequency and duration of sessions will be agreed individually.
Any introductory or exploratory conversation is intended to help us determine whether coaching is appropriate for your needs. It does not constitute a commitment to enter into an ongoing coaching engagement.
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Nature and Limitations of Coaching
Nature and Limitations of Coaching
Coaching is a collaborative, forward-looking process that supports reflection, learning, decision-making and personal or professional development.
Coaching is not psychotherapy, psychological treatment, medical care or a substitute for professional mental health support. It is also not legal, financial, tax or other regulated professional advice.
You remain responsible for your own decisions, actions and their consequences. If your needs fall outside the scope of coaching, I may recommend that you seek support from an appropriately qualified professional.
Coaching is a collaborative, forward-looking process that supports reflection, learning, decision-making and personal or professional development.
Coaching is not psychotherapy, psychological treatment, medical care or a substitute for professional mental health support. It is also not legal, financial, tax or other regulated professional advice.
You remain responsible for your own decisions, actions and their consequences. If your needs fall outside the scope of coaching, I may recommend that you seek support from an appropriately qualified professional.
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No Guarantee of Outcomes
No Guarantee of Outcomes
Coaching outcomes depend on many factors, including your circumstances, choices, participation and actions. I do not guarantee any particular personal, professional, financial or other result.
Any examples, descriptions or testimonials on this website illustrate individual experiences and should not be understood as a promise of similar results.
Coaching outcomes depend on many factors, including your circumstances, choices, participation and actions. I do not guarantee any particular personal, professional, financial or other result.
Any examples, descriptions or testimonials on this website illustrate individual experiences and should not be understood as a promise of similar results.
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Booking and Agreement
Booking and Agreement
A coaching engagement begins only after the relevant arrangements have been agreed and the Coaching Agreement has been accepted by both parties.
By booking or purchasing a coaching service, you agree to the specific terms communicated to you for that service, including its price, payment arrangements and any applicable cancellation or package conditions.
Please ensure that you understand the terms before making a payment or commencing coaching.
A coaching engagement begins only after the relevant arrangements have been agreed and the Coaching Agreement has been accepted by both parties.
By booking or purchasing a coaching service, you agree to the specific terms communicated to you for that service, including its price, payment arrangements and any applicable cancellation or package conditions.
Please ensure that you understand the terms before making a payment or commencing coaching.
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Fees and Payment
Fees and Payment
Fees, payment methods, payment deadlines and any applicable taxes will be communicated before you commit to a coaching service.
Depending on the offer, services may be paid for:
per individual session;
as a package of sessions; or
through an agreed recurring payment arrangement.
Any package validity period, recurring billing frequency, renewal or cancellation conditions, and terms for unused sessions will be disclosed before purchase and, where applicable, set out in the Coaching Agreement.
You are responsible for any bank charges, currency conversion fees or other charges imposed by your payment provider, except where applicable law requires otherwise.
Fees, payment methods, payment deadlines and any applicable taxes will be communicated before you commit to a coaching service.
Depending on the offer, services may be paid for:
per individual session;
as a package of sessions; or
through an agreed recurring payment arrangement.
Any package validity period, recurring billing frequency, renewal or cancellation conditions, and terms for unused sessions will be disclosed before purchase and, where applicable, set out in the Coaching Agreement.
You are responsible for any bank charges, currency conversion fees or other charges imposed by your payment provider, except where applicable law requires otherwise.
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Scheduling, Cancellations and Missed Sessions
Scheduling, Cancellations and Missed Sessions
Sessions are scheduled by mutual agreement.
If you need to cancel or reschedule a session, please provide at least 24 hours’ notice by email or through the agreed booking channel.
The consequences of late cancellation, failure to attend or arriving late will be specified in the Coaching Agreement or the booking terms provided for the relevant service.
If I need to reschedule a session, I will notify you as soon as reasonably possible and arrange an alternative time with you.
These provisions do not limit any cancellation, withdrawal or refund rights that you may have under mandatory applicable law.
Sessions are scheduled by mutual agreement.
If you need to cancel or reschedule a session, please provide at least 24 hours’ notice by email or through the agreed booking channel.
The consequences of late cancellation, failure to attend or arriving late will be specified in the Coaching Agreement or the booking terms provided for the relevant service.
If I need to reschedule a session, I will notify you as soon as reasonably possible and arrange an alternative time with you.
These provisions do not limit any cancellation, withdrawal or refund rights that you may have under mandatory applicable law.
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Withdrawal, Termination and Refunds
Withdrawal, Termination and Refunds
You may terminate a coaching engagement at any time by written notice by email to klochkocoach@gmail.com. Where reasonably possible, you are encouraged to give seven days’ notice to support scheduling. This is a request only and does not delay termination or limit any statutory rights.
Upon receiving your notice, I strongly encourage you to have a final closure session. If you choose to have one, it will count as one of the sessions in your prepaid package. Any prepaid sessions not used will be refunded in accordance with the refund terms of the Coaching Agreement. The final closure session is optional and is not a condition of ending the coaching engagement.
Any refund entitlement will be determined by the applicable agreement and mandatory law. Nothing in these Terms & Conditions excludes or restricts consumer rights that cannot lawfully be excluded.
If you are a consumer entering into a distance contract, you may have a statutory right to withdraw from the contract within a specified period, including a 14-day withdrawal period where applicable under EU consumer law.
Where relevant, I will provide the information and instructions required by applicable law concerning withdrawal rights, requests to begin services during a withdrawal period, and any payment due for services already supplied.
To exercise a withdrawal right or ask about cancellation, please contact klochkocoach@gmail.com.
You may terminate a coaching engagement at any time by written notice by email to klochkocoach@gmail.com. Where reasonably possible, you are encouraged to give seven days’ notice to support scheduling. This is a request only and does not delay termination or limit any statutory rights.
Upon receiving your notice, I strongly encourage you to have a final closure session. If you choose to have one, it will count as one of the sessions in your prepaid package. Any prepaid sessions not used will be refunded in accordance with the refund terms of the Coaching Agreement. The final closure session is optional and is not a condition of ending the coaching engagement.
Any refund entitlement will be determined by the applicable agreement and mandatory law. Nothing in these Terms & Conditions excludes or restricts consumer rights that cannot lawfully be excluded.
If you are a consumer entering into a distance contract, you may have a statutory right to withdraw from the contract within a specified period, including a 14-day withdrawal period where applicable under EU consumer law.
Where relevant, I will provide the information and instructions required by applicable law concerning withdrawal rights, requests to begin services during a withdrawal period, and any payment due for services already supplied.
To exercise a withdrawal right or ask about cancellation, please contact klochkocoach@gmail.com.
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Communication Between Sessions
Communication Between Sessions
Email is the default channel for administrative communication between sessions, including scheduling and payment-related matters.
Substantive coaching between sessions is not included unless we have expressly agreed otherwise.
Email is not an emergency or crisis-support service. Please do not use it to communicate information requiring an immediate response.
Email is the default channel for administrative communication between sessions, including scheduling and payment-related matters.
Substantive coaching between sessions is not included unless we have expressly agreed otherwise.
Email is not an emergency or crisis-support service. Please do not use it to communicate information requiring an immediate response.
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Confidentiality
Confidentiality
Information shared during coaching will be treated confidentially in accordance with the Coaching Agreement, applicable law and the professional ethical standards to which I adhere.
Confidentiality may be subject to limited exceptions, including where disclosure is required by law or where there is a serious and imminent risk of harm to you or another person.
If coaching involves a third-party sponsor or organization, any reporting arrangements and limits to confidentiality will be agreed in advance.
I may discuss aspects of my professional practice in supervision or professional consultation, taking reasonable steps to protect your identity and confidential information.
Information shared during coaching will be treated confidentially in accordance with the Coaching Agreement, applicable law and the professional ethical standards to which I adhere.
Confidentiality may be subject to limited exceptions, including where disclosure is required by law or where there is a serious and imminent risk of harm to you or another person.
If coaching involves a third-party sponsor or organization, any reporting arrangements and limits to confidentiality will be agreed in advance.
I may discuss aspects of my professional practice in supervision or professional consultation, taking reasonable steps to protect your identity and confidential information.
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Personal Data and Privacy
Personal Data and Privacy
I process personal data in accordance with applicable data protection law and the information provided in my Privacy Notice: /privacy.
The Privacy Notice explains what personal data I collect, why I process it, how it is stored and shared, how long it is retained, and how you may exercise your applicable data protection rights.
Please review the Privacy Notice before submitting personal information through this website or engaging my services.
I process personal data in accordance with applicable data protection law and the information provided in my Privacy Notice: /privacy.
The Privacy Notice explains what personal data I collect, why I process it, how it is stored and shared, how long it is retained, and how you may exercise your applicable data protection rights.
Please review the Privacy Notice before submitting personal information through this website or engaging my services.
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Recording, Transcription and Artificial Intelligence
Recording, Transcription and Artificial Intelligence
Coaching sessions will not be recorded or transcribed, and AI tools will not be used to record or transcribe sessions, without appropriate prior disclosure and consent, or another lawful basis where applicable.
Any agreed use of recording, transcription or AI-assisted tools will be handled in accordance with applicable law, relevant privacy information and the arrangements agreed with you.
Coaching sessions will not be recorded or transcribed, and AI tools will not be used to record or transcribe sessions, without appropriate prior disclosure and consent, or another lawful basis where applicable.
Any agreed use of recording, transcription or AI-assisted tools will be handled in accordance with applicable law, relevant privacy information and the arrangements agreed with you.
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Intellectual Property
Intellectual Property
Unless otherwise stated, the content of this website, including its text, design and original materials, is owned by me or used with permission and is protected by applicable intellectual property laws.
You may access and use website content for your personal, non-commercial purposes. You may not reproduce, distribute, modify, publish or commercially exploit it without prior permission, except where permitted by law.
Any coaching materials provided to you are for your personal use unless otherwise agreed in writing.
Unless otherwise stated, the content of this website, including its text, design and original materials, is owned by me or used with permission and is protected by applicable intellectual property laws.
You may access and use website content for your personal, non-commercial purposes. You may not reproduce, distribute, modify, publish or commercially exploit it without prior permission, except where permitted by law.
Any coaching materials provided to you are for your personal use unless otherwise agreed in writing.
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Website Content and External Links
Website Content and External Links
I make reasonable efforts to keep the information on this website accurate and up to date. However, website content is provided for general informational purposes and may be changed without notice.
This website may contain links to third-party websites or services. I do not control those websites and am not responsible for their content, availability or privacy practices.
I make reasonable efforts to keep the information on this website accurate and up to date. However, website content is provided for general informational purposes and may be changed without notice.
This website may contain links to third-party websites or services. I do not control those websites and am not responsible for their content, availability or privacy practices.
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Liability
Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, I am not responsible for losses arising from your decisions or actions based on coaching discussions or general website information, or from the unavailability of third-party services beyond my reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, I am not responsible for losses arising from your decisions or actions based on coaching discussions or general website information, or from the unavailability of third-party services beyond my reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
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Events Beyond Reasonable Control
Events Beyond Reasonable Control
If circumstances beyond my reasonable control prevent or significantly disrupt the provision of coaching, including serious infrastructure failures, communications outages, government restrictions or war-related disruption, I will inform you as soon as reasonably practicable and seek to agree on an appropriate alternative arrangement.
Any resulting rescheduling, suspension or termination will be handled in accordance with the Coaching Agreement and applicable law.
If circumstances beyond my reasonable control prevent or significantly disrupt the provision of coaching, including serious infrastructure failures, communications outages, government restrictions or war-related disruption, I will inform you as soon as reasonably practicable and seek to agree on an appropriate alternative arrangement.
Any resulting rescheduling, suspension or termination will be handled in accordance with the Coaching Agreement and applicable law.
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Questions and Complaints
Questions and Complaints
If you have a question or concern about this website or my services, please contact me at klochkocoach@gmail.com.
I will make reasonable efforts to acknowledge your concern and respond within a reasonable period.
If you have a question or concern about this website or my services, please contact me at klochkocoach@gmail.com.
I will make reasonable efforts to acknowledge your concern and respond within a reasonable period.
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Applicable Law
Applicable Law
These Terms & Conditions are governed by the laws of Ukraine, without prejudice to any mandatory consumer protection or other legal provisions that apply in your country of residence.
Where mandatory law grants you rights or protections that cannot be waived by contract, those rights remain unaffected.
These Terms & Conditions are governed by the laws of Ukraine, without prejudice to any mandatory consumer protection or other legal provisions that apply in your country of residence.
Where mandatory law grants you rights or protections that cannot be waived by contract, those rights remain unaffected.
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Changes to These Terms
Changes to These Terms
I may update these Terms & Conditions from time to time, for example to reflect changes in my services, business practices or legal requirements.
The latest version will be published on this website with its revision date. Changes will apply from the date stated in the updated version and will not retroactively alter an existing Coaching Agreement unless agreed or permitted by applicable law.
I may update these Terms & Conditions from time to time, for example to reflect changes in my services, business practices or legal requirements.
The latest version will be published on this website with its revision date. Changes will apply from the date stated in the updated version and will not retroactively alter an existing Coaching Agreement unless agreed or permitted by applicable law.
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Contact
Contact
For questions about these Terms & Conditions or my coaching services, please contact:
Iryna Klochko
Email: klochkocoach@gmail.com
Business address: 15 Instytutska Street, Khmelnytskyi, Ukraine, 29016
For questions about these Terms & Conditions or my coaching services, please contact:
Iryna Klochko
Email: klochkocoach@gmail.com
Business address: 15 Instytutska Street, Khmelnytskyi, Ukraine, 29016
Strategic Thinking Partner for Life & Career Transitions
pcc icf coach
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© 2026 Iryna Klochko. All rights reserved.
Strategic Thinking Partner for Life & Career Transitions
pcc icf coach
© 2026 Iryna Klochko. All rights reserved.
Strategic Thinking Partner for Life & Career Transitions
pcc icf coach
© 2026 Iryna Klochko. All rights reserved.
Strategic Thinking Partner for Life & Career Transitions
pcc icf coach
© 2026 Iryna Klochko. All rights reserved.