The information I collect depends on how you interact with my website and coaching services.

2.1. Website Visits

When you visit my website, certain technical information may be processed by the website hosting platform or other services enabled on the site. Depending on the configuration, this may include your IP address, browser and device information, pages visited, approximate location derived from technical data, and information about website usage.

If website analytics, embedded content or other third-party technologies are enabled, additional information may be collected as described in the relevant sections of this Policy.

2.2. Enquiries and Contact Forms

If you contact me by email or submit a form, I may collect your name, email address, the information you include in your message, and any other details you voluntarily provide.

I use Google Forms for selected forms, such as enquiries or feedback. Please provide only information relevant to the purpose of the form. Avoid including detailed sensitive personal information in initial enquiries.

2.3. Scheduling and Appointments

I use Google Calendar and may use Calendly to arrange introductory conversations and coaching sessions.

Depending on the booking method, information processed may include your name, email address, selected appointment time, time zone, appointment details and related communications.

Calendly and Google may process personal data according to their own privacy documentation and the arrangements applicable to the services I use.

2.4. Coaching Services and Client Records

When you engage my coaching services, I may process information necessary to establish and manage our professional relationship, including:

• contact details and correspondence;

• the Coaching Agreement and agreed service arrangements;

• session dates and administrative records;

• information you choose to share about your professional circumstances, goals, priorities and experiences;

• limited working notes, where I consider them necessary to support the coaching process;

• information relating to payments, invoices and contractual obligations.

Coaching conversations may involve personal or sensitive information. I do not request sensitive information unless it is relevant to the agreed work. Please share only what you consider appropriate for the coaching process.

2.5. Payments

When you pay for coaching, I may process information such as the amount paid, currency, payment date, transaction reference, invoice details and payment status.

If I use a third-party payment provider, that provider may process payment information under its own privacy terms. I will identify the relevant provider in the applicable payment information once the payment method has been selected.

Where payment is handled by a provider, I do not intend to collect or store full payment card details myself.

2.6. Feedback and Testimonials

If you provide feedback or a testimonial, I may process the text you submit and any associated correspondence.

I will seek separate, explicit permission before publishing an identifiable testimonial. The permission will specify the text approved for publication and the intended channels. Providing feedback does not automatically mean that you agree to its publication.